Account Manager

Job description

Description Account Manager Job Summary: The Account Manager is responsible for managing and growing assigned client accounts by maintaining strong relationships, ensuring delivery alignment, and identifying expansion opportunities across SMG’s service lines. This role serves as the day-to-day commercial lead for assigned accounts, partnering closely with LOB Directors and Project Managers to ensure client needs are met while aligning scope, pricing, and delivery. Account Managers are expected to develop a deep understanding of client operations, proactively identify opportunities to expand SMG’s footprint, and support the execution of account plans that drive retention and revenue growth. They operate within established pricing and delivery frameworks and ensure internal alignment before committing to new work or scope changes. Key Responsibilities: - Build and maintain relationships across multiple levels of client organizations, including executive stakeholders - Manage day-to-day client relationships across assigned accounts - Develop and maintain account plans aligned to client needs and SMG growth objectives - Identify and support expansion opportunities across SMG service li...