Shift Leader
Scooter's Coffee · Collinsville, Illinois, US
DESCRIPTION The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store Operation’s duties.
Job description
DESCRIPTION: The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store Operation’s duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable ESSENTIAL DUTIES & RESPONSIBILITIES: · Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues and leading the team in delivering the Scooter’s “Amazing” customer service experience. · Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs and utilizing downtime to prepare for the next rush · Assist the Store Manager in onboarding and training new team members · Develop effective working relationships with team members, identifying individual motivation factors. · Proactively seek opportunities to increase individual and team sales · Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner · Ensure team members follow all heath, safety and sanitation guidelines · Serv...