Associate Director of Student Accounts

Job description

Job Description: Associate Director of Student Accounts The Community Solution Education System Job Title: Associate Director of Student Accounts Department: Student Accounts Job Purpose: The Associate Director of Student Accounts provides strategic leadership and operational oversight for the Office of Student Accounts across the colleges of The Community Solution. This position directs and mentors a team of student accounts advisors, develops and implements departmental processes and procedures, and ensures compliance with institutional, federal, and state regulations. The Associate Director serves as a collaborative partner with the Registrar's Office, Academic Advising, and Title IV Financial Aid Administration to support holistic student success. This role also leads staff training and development efforts, ensuring a knowledgeable, high-performing team. The Associate Director is student-centered and has a strong command of customer service and the student finance lifecycle. Position responsibilities include, but are not limited to: Operations & Compliance - Co-manage the day-to-day operations of the Student Accounts Office, ensuring efficient workflows, service consistency, an...