Senior Machine Learning Engineer - Hybrid (San Francisco or Austin)
Zendesk · San Francisco, California, US
Job Description The Enterprise Machine Learning team drives organizational value through scalable ML solutions and data-driven insights, fundamentally changi...
Job description
Job Description The Enterprise Machine Learning team drives organizational value through scalable ML solutions and data-driven insights, fundamentally changing how business decisions are made. We collaborate closely with stakeholders, applying the latest advances in machine learning, deep learning, and large language models (LLMs) to create highly impactful outcomes. Our commitment is to advance the state of AI, statistical modeling, and robust system design to enhance and expand our core business capabilities. Location: San Francisco, CA or Austin, TX (Hybrid) Schedule: This is a hybrid role requiring an average of 2 days per week in-office, or as otherwise determined by the hiring manager Role Overview: As a Machine Learning Engineer, you will serve as a technical and strategic member within the team, driving the development and deployment of advanced data science and machine learning solutions—particularly those harnessing LLMs and deep learning. You will architect and scale ML systems, foster effective cross-functional collaborations, and ensure that business value is embedded in every technical decision. Your business acumen allows you to translate complex analytical approache...