Customer Support Representative (VQ226R)

Job description

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. Join a team that makes a difference. Daily. Are you our new Customer Service Representative? We’re on the lookout for fantastic Customer Service Representative who will love speaking with people over the telephone and providing financial solutions to their queries. You don’t have to have call centre experience; we know that customer service experience comes from a variety of industries; what you will have is a friendly personality and excellent communication skills. What you’ll do: Day to day you will speak with customers who could be experiencing financial difficulty about their financial situation and provide tailored solutions, such as an affordable repayment plan. Make and receive calls to/from Customers, managing a variety of customer accounts such as car finance, bank accounts, credit cards, loans, catalogues, mortgages and mobile phone and investigating the detail in regard to customers debt. Provide personalised and customer focused service by being transparent and delivering tailored solutions for each customer to reduce ove...