Planner / Scheduler

Job description

The Planner/Scheduler organizes and directs the day-to-day preventative and response maintenance operations and provides regular escalation and reporting to senior leadership. This position also provides administrative support to the site. The Planner/Scheduler is responsible for daily facilities services work management and administrative functions. Job Responsibilities: - Serves as the initial point of contact for customers and tenants as it relates to facilities requests. - Develops daily dispatch and efficient work planning tools for the facilities services team. - Prioritizes work orders to be performed in a timely manner for multiple maintenance groups based on service level agreements (SLAs) and preventative maintenance schedules. - Contacts vendors and schedules subcontractor support of work as needed. - Monitors escalations and repeat service calls and alerts management to various patterns of work. - Generates corrective and preventative work requests in the computerized maintenance management system. - Takes tenant calls and processes work request to facilities technicians including: - Manage workflow and escalation process to ensure service level agreements (SLA) are met...