Implementation Manager - Los Angeles, CA
Otter · Los Angeles, California, US
Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital res...
Job description
Who we are In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in a digital first world. Restaurants around the world, both large and small, including Chick-fil-A, Hummus Republic, Ben & Jerry’s, KFC, and Eataly trust our software to power their business. What you will do: Implementation and Deployment: - Project manage the end-to-end implementation of hardware and software solutions for key clients - Conduct comprehensive testing to validate functionality and adherence to requirements. - Oversee installation, configuration, and data migration from legacy systems. - Work closely with internal and external stakeholders to manage the scope and implementation of 3rd Party Software Integrations. - Collaborate with vendors and internal teams to ensure timely resolution of challenges. Leadership and Collaboration: - Assist the Onboarding team by planning and executing a detailed go-live strategy, including communication and support thr...