Service Desk Technician L1

Job description

We're seeking a Help Desk Technician to join our skilled IT Help Desk Operations team, providing support to local and global internal users. The goal is to deliver excellent technical and non-technical support with outstanding customer service and timeliness. The role involves supporting both Mac and PC environments, resolving complex technical issues efficiently, and valuing the people behind the problems. This position operates Monday through Friday during standard business hours. Qualifications: - Provide hardware and software IT support and technical education to end users, both remotely and onsite. - Apply critical thinking to efficiently troubleshoot simple and complex user requests and issues, providing context and information for the best solutions. - Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi, wired connectivity to the internal network, password resets, etc. - Support user requests, perform break/fix or remote installations as needed. - Support AV for internal and customer-facing events. - Lead in ticket processes and provide coaching for other Technicians when workflow deficiencies are identified. -...