Data Assurance Lead - Customer Service Dept

Job description

About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. LOCATION – This role is 100% remote SALARY RANGE - $75-90K DOE: Position Summary: Responsible for ensuring consistent delivery of high-quality customer service through oversight of quality assurance, issue resolution, compliance, and continuous improvement initiatives. This role serves as a senior point of escalation for complex customer issues, monitors adherence to service standards and SLAs, and partners closely with leadership, training, account managers, and operations to improve customer outcomes and reduce repeat escalations. The Assurance Lead plays a critical role in safeguarding the customer’s exper...