Supervisor, Front Desk

Job description

Supervisor, Front Desk Department: Guest Services: Employment Type: Seasonal - Full Time Location: Copper River Princess Lodge: Description: Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. We are seeking a detail-oriented and customer-focused Front Desk Supervisor to oversee front desk operations and staff. This role ensures efficient guest check-in/check-out processes, handles guest requests, and resolves issues in line with company policies. The ideal candidate will have strong leadership skills, a solid understanding of hotel reservation systems, and proficiency in business computer applications. RESPONSIBILITIES: - Supervises the Front Desk staff, activities, and operations. - Coordinates activities to process guest accommodations and requests. - Provides customer service and problem resolution within Company guidelines and policies. - Monitors financial transactions and processes report. - Supervisory experience in a business environment. - Proficiency in the use of computer business applications. - Working knowledge of hotel reservation systems. REQUIREMENTS: - Proficiency in the use of computer business applications, with working knowledge of c...