Client Service Manager

Job description

Job Description What is the opportunity?: As a Client Service Manager for RBC’s US Clearing and Custody (C&C) business you will be a primary point of contact and escalation for a group of assigned firms. You will coordinate solutions to complex client issues through the introduction of RBC’s resources including purchase and sales and settlements and trade support. In addition, you will serve as a client advocate in sharing client needs within RBC and act as a conduit for general communications with assigned C&C relationships. What will you do?: What do you need to succeed? - Serve as the primary point of contact for assigned institutional clients. Coordinating cross-functional solutions across RBC departments (Trading, Settlements, Trade Support, and P&S) - Act as a client advocate internally, ensuring institutional needs are prioritized and communicated across RBC’s platform - Manage complex escalations (e.g., trade breaks, regulatory inquiries, account set ups) with urgency and precision - Develop deep partnerships with institutional client leadership to understand their investment strategies, operational workflows, and long-term objectives - Conduct regular meetings and strategi...