Night Auditor - Residence Inn Boston Downtown/South End

Job description

Residence Inn Boston Downtown/South End, a Colwen Hotels Property, is seeking a friendly and detail-oriented Night Auditor to join our team. This position will cover some overnight and PM front desk shifts. Requirements: We’ve got you covered: Benefits & Perks Compensation: Hourly Range: $22.00 to $23.00 Colwen Hotels is an equal opportunity employer. EEO M/F/D/V - Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure - Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date - Provide exceptional guest service - Efficiently manages the operations of the front desk, ensure check in and check out is timely - Warmly and professionally welcome all guests - Process guest check-in: confirm reservations, assign guest rooms - Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency - Ensure that all complaints regarding service and/or accommodations are investigated and resolved - Maintain knowledge of hotel policies including rates, discounts, special offers and community events - Maint...