ONSITE Deskside Technician 2

Job description

In a global environment, provide technical support for the configuration, installation, maintenance and troubleshooting on all enterprise supported hardware and software. Assists with testing, training and deployment of new systems. The resource will need to work onsite at our Fitchburg campus MANDATORY QUALIFICATIONS: 1. Five plus years desktop experience with excellent verbal and written communication with a professional demeanor and polished phone skills. 2. Strong customer service skills, including the ability to listen, interpret and explain computer related concepts in non-technical terms. 3. Possesses strong interpersonal skills and the ability to work well with others to calmly handle critical situations with confidence. 4. Strong troubleshooting skills in an enterprise environment with the ability to multi-task. 5. Ability to prioritize and to research problem solutions thoroughly under supervision, using advanced methods and varied resources. 6. Ability to be detail oriented, yet still see the big picture. 7. Strong knowledge of current operating systems and software products. 8. Strong understanding of LAN and WAN communication including IPX/SPX and TCP/IP. 9. Must posse...