General Manager

Job description

GENERAL MANAGER FULL-TIME (50+ weekly hours), NON-EXEMPT Position Summary: The General Manager’s (GM) role is to oversee all operations of the restaurant including, but not limited to, ensuring customer satisfaction while maintaining profitability through diligent monitoring and controlling of food/beverage costs and labor costs. The GM is also responsible for protecting the current sales volume and working to aggressively increase future sales volume. Ultimately, it is the duty of the GM to run an efficient restaurant operation, rendering fast customer service in a friendly manner in a clean and sanitary atmosphere. The GM reports to the District Manager. Essential Functions: - Know and embody the Mission, Vision and Core Values of Blake’s Lotaburger.- Demonstrate the highest level of customer service by being polite and friendly to customers, especially when handling complaints. - Ensure proper preparation of each menu item the proper way, every time. Never walk past a mistake. - Possess exceptional leadership skills in order to motivate management staff and crew members to perform all job duties with the customer in mind.- Possess expert knowledge of both Blake’s Lotaburger Gene...