Senior Product Manager - Omnichannel Customer Service (Contract)

Job description

1-800-GOT-JUNK? is looking for a Senior Product Manager - Omnichannel Customer Service (approx. 12 month contract), accountable for a portfolio of customer contact products such as voice, chat, text, and transactional emails. As part of the Product Management team, you will shape the vision and build the next generation of customer service products for our B2C and B2B customers - defining the future of our service experience and driving service and operational excellence. You will help unlock the next level of innovation, efficiency, product lines, and five star service delivery. You will develop and execute a roadmap leveraging a deep understanding of our strategy, service delivery, and underlying technology, creating a unifying experience that delights our teams and customers. 💼 A DAY IN THE LIFE: - Define and own the product vision, strategy, and roadmap across a portfolio of B2C & B2B customer service products in alignment with business objectives. - Lead the end-to-end product lifecycle, from ideation and development to launch and iteration. - Collaborate and influence across teams and senior leadership, including engineering, design, marketing, and sales, to deliver high-impa...