Senior Manager - Service Management

Job description

Company Description About Us: Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services. Job Description: At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best. The Senior Manager, Service Management is accountable for defining, articulating and championing the strategy for Service Management, SIAM and ServiceNow across the Qantas Group. They shape the vision and roadmap for how technology services are managed, measured and continuously improved – from strategic design through to operational excellence – ensuring services are secure, resilient and aligned to business objectives. The Senior Manager, Service Management acts as a true business partner and...