Customer Implementation Partner

Job description

Want to be the person who turns “deal won” into “customer live”? We’re looking for a driven, organised and customer-obsessed Customer Implementation Partner to lead the end-to-end onboarding and implementation of new Freight customers at Team Global Express. This is a fast-paced, high-impact role where you’ll own implementation plans, coordinate key stakeholders across the business, remove roadblocks, and get customers trading quickly while delivering a standout onboarding experience that sets the foundation for long-term success. What You’ll Be Doing: Own end-to-end customer implementations from onboarding to live trade. Manage timelines, risks, governance and customer expectations. Coordinate internal teams (Sales, Ops, IT, Customer Service + more). Provide clear implementation visibility and regular status updates. Drive hypercare support post go-live to ensure smooth transition. Identify opportunities to improve tools, frameworks and onboarding ways of working. What You’ll Bring: Strong stakeholder management and confident facilitation skills. Ability to stay calm under pressure and solve problems fast. High attention to detail and excellent communication. Customer-first mindse...