IT Support Analyst

Job description

Overview Edgewater Federal Solutions is seeking an IT Support Analyst to support a major national laboratory. Responsibilities: - Provide essential support across various computing environments, including Windows, Mac, mobile devices, and classified systems. - Monitor, install, and perform maintenance on personal computers, laptops, software, and networks, responding to user requests for assistance and conducting on-the-spot diagnostic evaluations. - Implement corrections and train users in the proper operation of systems and programs. - Install and provide basic support for approved PC software, performing upgrades across all computer platforms, and training office staff on computer usage. - Maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed, and help resolve operational problems. - Support the agency's Local Area Network (LAN) Administrator with server maintenance and administration, requiring a general knowledge of network products, including Novell, CISCO, and UNIX. - In the specialized Linux/Classified environment, you will review computer systems in terms of machine capabilities and man-machine interfaces, preparing re...