Contact Quality Analyst
Curant Health · Smyrna, Georgia, US
Join a LEADING HEALTHCARE COMPANY This is an outstanding opportunity to join the fastest-growing privately held healthcare company in Atlanta.
Job description
Join a LEADING HEALTHCARE COMPANY This is an outstanding opportunity to join the fastest-growing privately held healthcare company in Atlanta. Curant Health, the leader in patient-centric chronic disease management via specialty pharmacy, is searching for a Contact Quality Analyst (CQA) to join its team in Atlanta, GA . We are committed to improving patient health outcomes by offering a pharmacist-managed medication care program, comprehensive therapeutic monitoring, and dependable home delivery of prescription drugs. The primary role of the Contact Quality Analyst (CQA) is to analyze calls and call recordings using platforms such as Five9 , AI tools, and other relevant software (including but not limited to MedPlan and PioneerRx ). The CQA will report findings, communicate insights, and provide coaching to NSC and PCC staff to support performance improvement. This position will assist the Director of Patient Engagement and the Patient Engagement Manager by objectively evaluating and providing feedback on NSC, PCC, and Lead calls. If needed, the CQA may also be tasked with assisting in patient support activities. Responsibilities: Core duties and responsibilities include the follow...