Collateral Processor

Job description

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Collateral Processor within PNC's Home Lending organization, you will be based in Pittsburgh, PA, Brecksville, OH or Birmingham, AL. Daily Job Responsibilities: cycle time and NPS targets. - Works with internal or external service partners to research and resolve corrections to home equity loan documentation. Has the ability to analyze documents and requests. - Ability to work independently to handle branch or customer escalations and disputes while delivering exceptional client experiences aligned with the PNC CARES model. - Must have the ability to communicate with branch partners, internal service partners and vendors to pro-actively pursue resolution of issues. - Manage a pipeline of loan applications, leveraging EMU tools for tasking while delivering exceptional client experiences aligned with the PNC CARES...