Circuit Support Specialist, Journeyman

Job description

Responsibilities We are seeking a highly skilled and innovative Circuit Support Specialist to join our team in the greater DMV area, supporting the Army National Guard. Responsibilities: - Monitor circuit health and performance; respond to alerts, perform diagnostics, and escalate to carriers or internal engineering as needed. - Track provisioning, activations, bandwidth allocations, configuration changes, maintenance, and disconnects across enterprise circuits. - Validate circuit activations and service configurations to confirm operational readiness prior to cutover. - Troubleshoot recurring circuit issues, coordinate corrective actions with carriers/vendors, and verify resolution. - Coordinate outage response and restoration activities; manage vendor escalations and service‑credit/vendor recovery processes. - Maintain accurate circuit inventories, topology diagrams, service records, and configuration documentation in the authoritative repository. - Produce circuit status reports, SLA performance metrics, and incident post‑mortems for operations and leadership. - Collaborate with network engineers, NOC, SOC, and operations teams to resolve cross‑domain connectivity issues and sup...