Customer Service Representative 3

Job description

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet . The Customer Service Representative 3 (H) receives, reviews, and addresses a variety of inquiries, including complaints, requests for information and/or service, etc., and follows up on customer concerns via face-to-face, email, fax, telephone, and/or regular mail. This position also guides lower-level customer service staff and handles more complex or unusual problems. CORE JOB FUNCTIONS: This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. - Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints. - Researches all inquiries to address any issues or concerns. Refers concerns to other service areas/departments for follow-up, as needed. - Resolves routine and basic problems and communicates solutions or requested information to the customer. Verifies that appropriate ch...