Sales and Service Coordinator

Job description

Job Description Your Role: An opportunity has arisen for a Sales & Service Coordinator based in Chelmsford, Essex. The main purpose of this role is to work within the customer services team, answering incoming internal and external calls, to make outgoing calls to existing customers to process order’s accurately on in house system, to sell the ADM range of products whilst assisting with all general enquiries along with general admin duties. Your Responsibilities: - Make outgoing calls – internal and external. - Answer incoming calls – internal and external. - Advertise the latest promotion and up sell ADM range. - Ensure orders are processed accurately in accordance to the time frame. - Keep all account details up to date for audit trail. - Establish and build a good rapport with customers as well as office based and field sales colleagues. - Handle and resolve issues, direct customers to the relevant department. - Provide a high level of customer service at all times. - Organise and prioritise daily workload. - Enter complaints to the relevant system. Your Profile: - Customer service experience. - Call centre/order process experience. - Telephone sales experience. - Excellent verb...