Guest Relations Director

Job description

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. As Guest Relations Director , you will lead the vision and execution of the guest experience journey, ensuring every interaction reflects our brand standards and commitment to exceptional hospitality. You will oversee and mentor our Guest Relations Manager, providing leadership, direction, and support to ensure the seamless delivery of personalized service and exceptional guest experiences across the hotel. As a key member of the Rooms leadership team, you will champion a culture of hospitality excellence, oversee our Redwoods (VIPs), and collaborate closely with operational leaders to drive guest satisfaction, reputation performance, and service excellence. Leveraging guest insights, feedback, and market trends, you will continuously enhance the guest journey, elevate service standards, and foster long-term guest loyalty. Your ability to build relationships,...