Patient Access Coordinator

Job description

About Casa Esperanza Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care. About the role: The Patient Access Coordinator is an essential member of the outpatient program that focuses on an open access model. The Patient Access Coordinator is responsible for conducting critical processes related to referrals, intakes, and client services. The Patient Access Coordinator will be responsible for processing incoming external, internal, and self-referrals. The Patient Access Coordinator will work closely with the Directors at the Outpatient clinic, and Residential Directors and external providers to ensure incoming patients meet eligibility criteria. This process includes quality assurance tasks such as following up with patients who did not keep their appointment, referral/application data entry, reviewing documents to ensure all necessary information is obtained and...