Customer Service Lead

Job description

About EatClub At EatClub, we believe restaurants and bars are the beating heart of every city’s culture. Whether it's discovering a hidden gem, grabbing a late-night takeaway, or meeting friends for a drink, our mission is simple: help the hospitality industry thrive through smart, powerful tech. Our platform helps over 2 million customers discover top restaurants and access real-time deals that save them up to 50% off the bill. We empower more than 4,000 venues to fill empty tables, increase foot traffic, and maximise revenue. Recently ranked #11 on the 2025 Deloitte Tech Fast 50! Now is an exciting time to join our team. Initially co-founded by Marco Pierre White and leaders in the food tech scene, we’re now a 150+ person scaleup that’s growing fast and making waves in the industry. Why You’ll Love Working With Us A Day-in-a-Life of our Customer Service Lead As a CS Lead you own the AU market. That means you are the primary leader for a team of 30+ offshore agents who handle customer and venue support across Australian hours - and you are the person they look to for direction, feedback, and the standard they work to. A UK-based counterpart manages the UK side. You will collaborat...