Field Support Technician (Senior Assoc)

Job description

Responsibilities Peraton is seeking an experienced systems Field Support Engineer to join our national intelligence program that delivers engineering, application development, deployment, operations, upgrades and sustainment of products and services to achieve our client’s global missions. Work is performed at the customer site(s). Responsibilities: **Position is Contingent on Contract Award** - Provide second-tier technical support and analysis to field engineers and technicians. - Provide technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems. - Test, train, and field support to customers regarding technical aspects of designated systems and services. - Provide expertise for the resolution of technical problems, troubleshoot products, and modify products to customer requirements. - Maintain network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair. - Assist in providing training to customers. - Partner with developers and engineers to reduce reoccurring incidents. - Answer questions a...