Technical Writer

Job description

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end. Overview: As a Technical Writer, you are responsible for managing all aspects of the user's content development process, including information gathering, writing, and content reviews and approvals. Responsibilities: - Acquiring in-depth knowledge of the Rithum network, its solutions, and user needs - Maintaining and updating existing user-facing content, including user guides, test plans, and online help - Utilizing existing templates and tool kits to develop high-quality user-facing communications for program adoption or operational reminders - Adhering to existing processe...