IT Service Specialist

Job description

Location: Charlotte, NC Employment Type: Full-Time / Permanent / 100% Onsite Who we are: Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across the United States and Canada. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In the U.S., Mattamy is represented in 11 markets – Charlotte, Dallas, Jacksonville, Orlando, Phoenix, Raleigh, Southeast Florida, Southwest Florida, Tampa, Tucson and Wellen Park. What you’ll do: - Support and ensuring delivery of IT services to the business so that end users can accomplish business tasks - Triage issues and service requests via phone, e-mail or service desk ticketing system - Coordinate Field Service Partners in scheduling delivery and infrastructure deployment - Provide a prompt response to user requests for information and assist in application system problem resolution - Log all incoming calls in an Incident Management tool and resolve and/or escalate calls as required - Develop and maintain support knowledge base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management - Collaborate with IT Service...