Client Service Representative at Palms West Veterinary Hospital

Job description

Practice Beginning back in 2008, our once small practice has now expanded greatly over the last 15 years to accommodate nearly 35 staff. Family has always been at the center of how Palms West Veterinary Hospital operates, and it shows in the number of clients we have grown to see over these years. Palms West Vet Hospital has seen nearly 30,000 to date. You can always expect to see a friendly face when you come to our clinic, and we strive to treat every pet as if they were our own. More about the Role: Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminolo...