Technical OEM Manager (all genders)

Job description

How you can contribute to gridX The Mission: As a Technical OEM Manager, you are the technical heartbeat of our strategic partnerships. You bridge the gap between high-level relationship management and practical technical execution. You don't just manage integrations, but you own them. Your goal is to build a resilient network of experts at our partners, establish scalable support processes, and ensure that every integration meets the high stability standards of the XENON platform. Strategic Network Building & Issue Resolution: You proactively build and maintain a robust network of key stakeholders (Engineering, Product, and Support) within the OEM’s organization. You ensure a "fast-lane" to the right people, moving beyond ticket systems to direct, high-level technical problem-solving. Process Design & Support Frameworks: You define and implement the "rules of engagement" for mutual support. You ensure that both gridX and the OEM have clear, efficient processes to report, analyze, and resolve technical issues at the interface level. Partner Enablement & Integration Governance: You empower OEMs to integrate independently against gridX by providing tools and guidance. You maintain an...