Customer Service Quality Manager

Job description

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible. Job Description: Parsons is seeking a Customer Service Quality Manager with a good knowledge of basic quality concepts in the construction and equipment installation areas and excellent personal relationship skills to oversee quality and customer satisfaction for a nationwide program for the FAA. This position requires 50% or greater travel for short duration trips (approximately 1 week at a time) across the continental United States, Alaska, Hawaii, and U.S. Territories What You'll Be Doing: - Under the supervision of the program’s National Engineering Manger, develop standard equipment installation checklists based on manufacturers requirements to ensure consistent outcomes across the program by system type - Monitor the effectiveness of those checklists and improve as needed...