Front Desk Agent

Job description

Description The Front Desk Agent is the first point of contact for guests and plays a key role in delivering exceptional hospitality. You will welcome guests, manage check-ins and check-outs, and ensure a smooth and pleasant stay experience. Key Responsibilities: - Greet and welcome guests in a friendly and professional manner - Process check-ins and check-outs accurately using the hotel management system - Handle guest reservations, cancellations, and room assignments - Respond to guest inquiries, requests, and concerns promptly - Maintain knowledge of hotel services, amenities, and local attractions in Portland, Maine - Coordinate with housekeeping and maintenance to ensure room readiness - Handle cash, billing, and payment processing securely - Uphold brand standards associated with Hilton Worldwide Qualifications: - High school diploma or equivalent required - Previous customer service or hospitality experience preferred - Strong communication and interpersonal skills - Ability to multitask in a fast-paced environment - Basic computer skills (experience with hotel software is a plus) - Reliable, punctual, and professional demeanor Benefits: - Competitive hourly wage - Employee...