Patient Access Representative (FT; Days) - East Jefferson General Hospital

Job description

Your job is more than a job Be the problem-solver before the visit! As a Patient Access Representative focused on Financial Clearance and Authorizations , you work behind the scenes—and directly with patients—to ensure care is approved, covered, and financially clear before services are delivered. Your attention to detail helps prevent delays, denials, and surprises, creating a smoother experience for both patients and care teams. You bring clarity, accuracy, and empathy to conversations about insurance, authorizations, and financial responsibility—making complex processes easier to understand. What You’ll Do: Verify insurance eligibility and benefits for scheduled and unscheduled services Obtain prior authorizations and referrals as required by payers Review patient accounts for financial clearance and resolve issues before services are rendered Communicate with insurance companies, providers, and internal teams to secure approvals Explain coverage, estimates, and financial responsibility to patients Assist with payment arrangements and financial assistance referrals when appropriate Maintain accurate documentation and protect patient confidentiality What You Bring: Strong custome...