Bilingual Customer Care Center Representative I (Remote in VA/MD/NC ONLY)

Job description

This position has a shift of 11:00am-8:00pm Monday - Friday, and 7:00am-5:00pm Saturday This position is responsible for providing quality service via telephone, fax or email to internal or external bank customers in an efficient and professional manner. This position is also responsible for researching and resolving customer requests and performing general account maintenance. Position Accountabilities: - Provide quality customer service by answering incoming calls regarding a wide range of questions and inquiries such as information on Checking/Savings account, Online Banking, New Accounts, processing check orders and Bankcard requests. - Perform account maintenance and match appropriate products to customer’s needs. - Proactively analyze callers’ needs. - Use standard screens, scripts and procedures to handle callers’ needs effectively and when necessary go beyond these standard methods to resolve customer issues. - Navigate a computerized system to address and resolve callers’ issues. - Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares’ BSA/AML Policy and Procedures. - Other duties as assigned. Organizat...