Customer Engagement Specialist

Job description

Customer Engagement Specialist Do you have a passion for customer service excellence? Are you interested in managing orders from quotations, scheduling, to accounts receivable? Can you negotiate? If so, we want you on our team. At Kirby Risk Service Center, we are the electrical wiring, control panel and mechanical manufacturing division of Kirby Risk Corporation. Our focus is to provide service and solutions from concept through on-time delivery that meet your Original Equipment Manufacturer (OEM) needs. What You’ll Do as a Customer Engagement Specialist In this role, you’ll be creating quotes, negotiating pricing, and scheduling orders to help drive profitability. You’ll: What Makes You a Great Fit What to Expect in This Role - Determines pricing for quotations - Collaborates with purchasing to provide information for bidding raw components - Communicates with production, purchasing, and shipping to ensure on time delivery to customers - Maintains working relationship with internal and external customers to ensure customer service excellence - Reviewing and resolving customer concerns, quality issues, and payment discrepancies involving the appropriate parties when necessary - Hi...