Bilingual Multi-Location Customer Service Specialist (Spanish or Portuguese)

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.The individual selected for this role will be expected to work at stores: # 725100 located at 929 Main Street, Waltham, MA 02451 and #703480 at 1243 Centre Street, Newton Center, MA 02459. This position is eligible for health benefits, such as prescription savings and virtual physician visits, retirement and saving benefits. Additional benefits include a generous time away from work package, including vacation, holidays, and military leave. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store mercha...