Team leader - Expat

Job description

Team Leader Expat – Viking Travel Care Viking Travel Care is looking to recruit an experienced and motivated Team Leader to strengthen and lead our Expat team. This role combines operational expertise, professional knowledge and people leadership , and is ideal for someone with a strong background in travel assistance and insurance, as well as proven experience in team management. In this position, you will take full responsibility for leading a team of 12–14 employees , ensuring high-quality case handling, strong performance, and continuous development within the Expat function. You will act as a key link between internal teams, insurance companies, and external partners, while also actively contributing to daily operations. Key Responsibilities: People & Leadership Responsibility: Lead, motivate, and develop a team of 12–14 employees Conduct 1:1 meetings, performance reviews, and ongoing coaching Support onboarding, training, and professional development of team members Ensure a positive, structured, and high-performing team culture Handle staffing coordination, shift planning, and workload distribution in collaboration with operations Professional & Operational Responsibility: A...