Assistant Front Office Manager

Job description

Overview Opportunity: Assistant Front Office Manager: Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards. Potential Career Path: Front Office Manager – Rooms Division Manager – Assistant General Manager Essential Job Functions: - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. - Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures. - Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts. - Review, submit for approval, and order capital budget items as required. - Review correspondence from guests and incident logs; direct staff according to information obtained. - Ensur...