End User Services Team Lead

Job description

End User Services Team Lead Location - Onsite (Glasgow): What we do at Weir: We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet’s future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining Purpose of the Role / Business Impact The EMEA End User Services (EUS) Lead plays a pivotal role in delivering a high‑quality, consistent end‑user experience across the region. You will lead and coordinate end‑user service delivery across EMEA, ensuring performance against defined KPIs and SLAs while driving operational consistency and standardisation. Through strong leadership, process excellence, and collaboration with global stakeholders, you will improve the end‑to‑end user support experience, enhance service reliability, and contribute directly to business productivity and employ...