IT Service Management Service Lead

Job description

IT Service Management Service Lead - ( 933944 ) Description WHY UT SOUTHWESTERN?: With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! JOB SUMMARY: This role is all about helping the organization deliver great IT services. As the ITSM Service Lead, you’ll guide and mature key service management practices, making sure they run smoothly, efficiently, and in line with ITIL best practices. You’ll work closely with teams across the institution to improve processes, strengthen the service...