Manager - Service Management (Change Managment Leader)

Job description

Manager, Service Management, Enterprise Change Management Department: Enterprise Resilience Reports To: Head of Enterprise Resilience Locations: This role will require a 4-day hybrid work schedule in one of our primary organizational hubs including: Johnston, RI - Pittsburgh, PA - Phoenix, AZ - Westwood or Medford, MA - Charlotte, NC - Plano, TX - Iselin, NJ Position Summary: The Manager, Service Management, Enterprise Change Management provides leadership and accountability for enterprise wide Change Management across technology and application platforms. This role leads a team of Service Management Specialists, governs and matures Change Management processes, and ensures changes are executed in a controlled, compliant, and efficient manner within a highly regulated financial services environment. The role maintains a strong focus on Change Management leadership and execution rather than ownership of broader operational resilience programs. Key Responsibilities: Change Governance and Process Leadership: - Own and continuously improve the enterprise Change Management process aligned to ITIL principles and organizational objectives - Define, maintain, and enforce Change Management p...