Advanced System Technician II - Hawaii

Job description

Position Overview dormakaba is seeking an Advanced System Technician II based remotely in Hawaii. The Advanced System Technician II is responsible for supporting and handling Customer Service Escalations (level 2). The Level 2 System Technician will also be required to support the critical functional groups of dormakaba which are Engineering, Technical Support (Level 1 Domestic and International) and Sales (Domestic and International). HIRING SALARY RANGE: Base Salary $60,000 - $85,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits. What you will do: - Deliver advanced technical support by troubleshooting software, network, and hardware issues to accurately identify and resolve problems - Provide advanced technical support to Level 1 technicians and installers and coach both as needed - Act as the interface between customers and 3rd party integrated product suppliers on hardware and software issues - Interface with customers on product functions and requirements, data analysis, yields, and defect reporting What we...