Casino Host- Reactivation Specialist - Caesars Palace LV

Job description

The Casino Host – Reactivation Specialist is responsible for re-engaging, reactivating, and rebuilding relationships with inactive or lapsed players across Caesars Entertainment’s eight Las Vegas properties. This role is exclusively focused on executing a structured, high-touch outbound contact strategy using Salesforce to drive incremental visitation, gaming revenue, and overall market share. The ideal candidate is results-driven, disciplined, and comfortable managing a large portfolio of customers with a focus on personalized outreach, service recovery, and targeted offer deployment. Customer Reactivation & Relationship Building: Salesforce Management & Contact Strategy Execution - Proactively contact inactive and low-engagement customers to reactivate visitation and rebuild long-term loyalty. - Execute a consistent, strategic outreach cadence through Salesforce, utilizing phone, email, text, and other approved channels. - Personalize communication based on customer play history, property preferences, and behavioral insights. - Identify opportunities to reintroduce guests to Caesars Entertainment’s Las Vegas offerings, including gaming, hotel, entertainment, dining, and events. -...