Lead Passenger Service Agent

Job description

QUALIFICATIONS: EDUCATION AND EXPERIENCE Must be 18 years or older Six (6) months of experience relevant to the role (i.e., cabin cleaning, ramp or counter services) Excellent customer service and conflict-resolution skills. Ability to work under pressure in a fast-paced, high-visibility environment. Must have a valid driver's License (Varies on location) Must submit to and pass a drug screen Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable), including successfully completing a background check and ten-year work history. Must have a reliable mode of communication and transportation PREFERRED EXPERIENCE: Experience in a lead, senior agent, or shift coordinator role PERSONAL AND PHYSICAL REQUIREMENTS: Treat all information as confidential. Possesses the tact to deal with situations at all levels, client representatives, employees, and the public. Must be able to sit, stand, lift, and bend throughout shift. Actively participate in the Safety Management System (SMS) Must be willing and able to work in various climatic conditions including extreme heat and cold (over 100 to below 0), including high winds, rain, ice, and snow. Must be willing and...