Field Service Team Leader

Job description

We are currently looking for a Field Service Team Leader to cover a location based from the Warrington depot. The main purpose of the role is to ensure the day-to-day efficient running of the engineering team, to facilitate a high quality customer experience, play an active part in the leadership, engagement and motivation of the team and being the first point of contact for the engineers. We offer: - P0/P6 Near Miss and Job Safety Observation Lead Indicator reporting and/or investigation P1/P2 Customer Accident - Inspections/Investigations and associated report provision P3 - Engineer accident investigation - application of appropriate corrective action, accident reduction initiatives - Adherence to both company and customer SHE policies and procedures SHE Compliance, safety audits, site risk assessments and associated training (e-learning completion) - Engineer performance management – team ethic/KPI's, continuous improvement - First level technical escalation & on-site assistance - Service team skills - engineer engagement, retention, coaching and development to include training needs identification - Manage engineering coverage in the team - including absence reporting, first l...