Patient Coordinator / Medical Receptionist

Job description

Company: Associated Retinal Consultants Job Title: Patient Coordinator Department: Ophthalmology Reports To: Clinic Supervisor Location: Traverse City, MI SUMMARY: A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave - Answer phones (both external and internal); assure prompt, courteous service at all times - Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule - Manage patient flow in the office - Knowledge of common fees charged for common visits and collect correct payments - Complete daily reconciliations / close day / countdown cash drawer - General office duties and cleaning to be assigned by manager QUALIFICATIONS: - Ability to interact with all levels of...