Beverage Server - Full time, Casino Bars (Harrah's SoCal)

Job description

This job creates a warm and friendly atmosphere for our guests by providing fast and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required. - Provides personalized service and uses guest name. - Resolves service problems according to Service Recovery guidelines. - Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos. - Actively promotes casino events and programs. - Provides fast, friendly, professional beverage service to casino guests. - Supplements tray with extra product to provide immediate or interim guest satisfaction. - Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines. - Promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time. - Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests. - Handles money according to departmenta...