Manager, Professional Services

Job description

Overview As a Manager, Professional Services you will support and drive success of individual team members and leading a collaborative approach to achieve group goals. The Service Delivery Manager will help build out a team of Professional Services & Implementations experts to help expand our business within the property & casualty insurance space or risk management, GRC, EHC and/or healthcare software industries. Starting base pay for this role is between $125,000 and $160,000. The actual base pay is dependent upon many factors, such as transferable skills, work experience, business needs, training, location, and market demands. The base pay range is subject to change and may be modified in the future. This role will be eligible for a bonus as well as competitive medical, dental, and vision benefits, wellness reimbursement, life insurance, and a 401(k) with company match. We offer vacation and sick leave benefits (under a flexible time off policy in most states). Responsibilities: - Coordinates assignment of colleagues to implementation projects and ongoing support accounts - Manages individual team member workloads - Intervenes and maintains contact in difficult client situations...