Field Service Manager

Job description

Overview Hayward Pool Products Canada Inc. is a leading manufacturer of swimming pool equipment. For more than 90 years, Hayward has helped pool owners enjoy the pleasures of pool ownership by delivering cutting-edge, technologically advanced pool equipment worldwide. We are seeking a Field Service Manager to support and strengthen our service and dealer network across Canada. This role is responsible for managing relationships with Authorized Service Centers, providing technical expertise, delivering training programs, and ensuring outstanding customer support for Hayward partners and consumers. The ideal candidate is both technically knowledgeable and customer-focused , comfortable working with internal teams and external partners, and capable of delivering technical training to audiences ranging from small service groups to large dealer networks. This role plays a key part in enhancing the overall customer experience and strengthening loyalty to the Hayward brand. Responsibilities: Manage, train, and support Hayward’s network of Authorized Service Centers and service partners . Identify and onboard new Authorized Service Centers to expand the service network. Build and maintain...